FAQs

Frequently Asked Questions

Processing Order
How can I find the status of my order?
You may find the status of your order and view your order history on the “My Orders” section in your account.

How can I find the status of my order?

You may find the status of your order and view your order history on the “My Orders” section in your account.

How do I make changes to my recently placed order?
Changes cannot be made through your account once an order has been placed. In this case, you may contact us by e-mail at info@signaturemedispa.com or at 905-940-3223 to inform us of the changes you would like to make regarding products purchased, billing and/or shipping addresses.
 

How long will it take to receive my order?

Processing time is generally between 1-3 business days, however due to large volume during Holidays and promotions, processing time may vary during this period.
Shipping

Can I ship internationally?
Yes. There will be custom rates applied at checkout.

How much does shipping cost?

We offer free standard on all orders over $100 CAD before tax. Please contact us for any other requests regarding your delivery.

Where can I find the tracking details for my order?
Once your order has shipped, you will receive an e-mail sent to you with the Canada Post tracking number. You may also view the tracking details at any time on the “My Orders” page of your account.

Why can’t I track my order on the Canada Post website?

Once your order has been shipped, the tracking details will reflect once the first scan has been posted by Canada Post. Please allow 24 hours for the details to be updated. Should they not show after 24 hours, please contact us for more information.

 

Promotional Offers

How do I know when you are having a promotion?

All on-going promotional offers and coupon codes are sent through our Newsletter. You may subscribe to our Newsletter by entering your e-mail address in the subscription box located at the bottom left-hand side of our main page. Add us to your Book List to make sure that you receive our e-mails. Please note that you may unsubscribe at any time.

How do I apply a coupon code?
Coupon codes should be applied in the Cart page before check out. Simply enter the coupon code you wish to use in the “Discount Codes” section of your Cart. The price will automatically adjust. Only one coupon code can be applied per order.

Samples

Every order will receive a minimum of 2 samples.

 

Credit Card Payment

I cannot process payment at checkout.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. Should an error message be received upon second attempt after validating the information you've entered, call us at 905-940-3223 or contact your financial institution for further assistance.

Accepted Methods of Payment
Online: Visa, MasterCard, Amex, Visa Debit, and Interact Online. Over the phone: All major credit cards: Visa, MasterCard, Amex

How can I contact Signature Cosmetic Clinic for product advice and all other inquiries?

We may be contacted by e-mail at info@signaturemedispa.com or by phone at our toll free number 905-940-3223 from Monday-Friday between 10-6pm EST. You may also LiveChat during your shopping experience in order to receive quick tips and advice while browsing for products. If you have sent an e-mail or left a message within our opening ours, please expect a reply within 24 hours. Should you have contacted us outside of our opening hours, please expect a reply within 72 hours.

Cannot find or purchase a product that was purchased in the past?

This may be because the product is no longer available for sale for the following reasons:

Discontinued Item: If you are unable to find a product that you have previously seen or purchased through Signature Cosmetic Clinic, it is possible that this item has recently been discontinued. Please feel free to contact us to have more information about possible replacement products.
Replacement Products: Should a product have a different packaging and/or a different name than one that you have previously purchased on Signature Cosmetic Clinic, it is likely because it has been discontinued and repackaged into a new product. In this case you may contact us to request more information about the possible changes that have been made to this item.
Out of Stock Products: In the event where a product reflects as “out of stock”, you may contact us to request to be contacted once this item becomes available to order.
 

What is your return or exchange policy?
All returns or exchanges must first be accepted by Signature Cosmetic Clinic. Please e-mail us at info@signaturemedispa.com to have your request approved.

Return: Should you order the incorrect product, experience a reaction or are generally unsatisfied with a product, you may return this item strictly within the first 60 days of receipt and if the product is more than half full. You must also cover the return shipping charges. If you received a FREE product or gift with your purchase, it must be included with your return to be refunded on the original form of payment. Once the item has been received, we will then refund you for the return. If you have received a defective or damaged product, please contact us to inquire about how to proceed.

Exchange: All exchanges must be of the same or greater value of the original purchase made. The exchange must be done within the first 30 days of receipt and the product must be more than half full. You must cover the return shipping charges. Once the item has been received, we will then proceed to ship out the exchanged item.

Missing an item: Any missing or incorrect items must be reported within the first 2 weeks of your delivery date. Please contact us to inquire about how to proceed.

 

Gift Card

All gift cards sent out with promotion and orders are only valid for in-store use on treatments only. Products are excluded. No expiry dates.