Dear Lola,
Thank you for bringing this to our attention. We are very sorry to hear about your experience.
After carefully reviewing our records, we were unable to locate any prior communication from your email regarding this issue. Additionally, according to the shipping carrier (UPS), your order was successfully delivered, with confirmed proof of delivery.
That said, we take situations like this very seriously and would like to resolve it for you as quickly as possible. There are rare occasions where packages may be misdelivered or received by a neighbor.
Please kindly reach out to us directly at shop@signaturemedispa.com with your order details so we can investigate further and assist you with a suitable resolution.
We appreciate your patience and the opportunity to make this right.
Warm regards,
Customer Care Team